Refund policy

Refund policy

Right of withdrawal (returns)

You have the right to cancel your purchase within 14 days of receipt, without giving any reason.

Returns are only accepted under the following conditions:

• The product is unopened, unused and in its original, resaleable condition

• A return request must be submitted within 14 days of delivery via info@mon-chemin.com

• The cost of return shipping is payable by the customer

• Refunds are processed within 14 days after the returned product has been received and inspected

Items returned without prior approval by email will not be accepted.

We reserve the right to refuse returns that do not meet the above requirements or that show signs of use or tampering.

Damage and issues

Please check your order upon delivery and contact us immediately if the item is defective or damaged, or if the wrong item has been delivered, so that we can assess the situation and offer a suitable solution.

Exclusions from returns

The following items are non-returnable and non-refundable:

• Opened or used products

• Free items or samples

• Gift vouchers

Exchanges

We do not process exchanges. If you would like to purchase a different item, please follow the return process above and place a new order separately.

Refunds

Once your return has been received and inspected, you will be notified whether your refund has been approved or declined.

If approved, the refund will be processed to your original payment method within 14 days. Please note that it may take additional time for your bank or credit card provider to complete the transaction.

Starting a return or cancellation

Go to your account via the "Returns and cancellations" menu item on our website and follow the steps. You will receive a confirmation once your request has been processed.